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Account Recovery
Forgot username Forgot username

To recover the «Username» to the email specified in the profile, follow these steps:

  1. Click «Sign in»
  2. Click «Forgot Username»

  3. Fill in the fields

    1. Enter the email you provided during profile registration.
    2. Enter the Profile ID you received by email during profile registration.
    3. Clicking the "Submit" button you will receive an email with the «Username».
Forgot password Forgot password

To recover the «Password» to the email specified in the profile, follow these steps:

  1. Click «Sign in»
  2. Click «Forgot Password;»
  3. Enter your Username
  4. Click «Continue»
  5. Enter the answer of your Security Question.
  6. Click «Submit»
  7. The password is send to your email provided during profile registration.